Refund policy

At Kashayaa Herbal Tea, we strive to ensure our customers are satisfied with their purchases. If you are not fully satisfied with our product, we’re here to help. Please read our Refund Policy below for details.

1. Eligibility for Refunds

We offer refunds for the following situations:

• If the product you received is damaged or defective.
• If the product you received does not match the description on our website.
• If the product is unopened and returned within 14 days of purchase.

2. Conditions for Refunds

• To be eligible for a refund, the product must be unused, unopened, and in the same condition as when you received it.
• The product must also be in its original packaging.
• We require a receipt or proof of purchase to process any refunds.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our Customer Support team at support@kashayaa.com within 14 days of receiving your product.
2. Provide your order number, a description of the issue, and photos if applicable (for damaged or defective items).
3. Once your request is reviewed and approved, we will provide instructions on how to return the product.

4. Return Shipping

• If the product is being returned due to damage, defect, or an error on our part, we will cover the return shipping costs.
• For other returns (e.g., if you simply change your mind), you will be responsible for covering the return shipping charges.

5. Refund Processing

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

6. Non-Refundable Items

Certain items are exempt from refunds:

• Products that have been opened or used.
• Any product not in its original condition, damaged due to reasons other than our error.
• Gift cards.

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at support@kashayaa.com.

8. Late or Missing Refunds

If you haven’t received a refund yet:

1. First, check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
2. If you’ve done this and still have not received your refund, please contact us at support@kashayaa.com.

Contact Us

For any questions regarding refunds or returns, please contact us at:

Email: support@kashayaa.com
Phone: +60125178521