Shipping policy

At Kashayaa  Herbal Tea, we are committed to delivering your order safely and efficiently. Please read our Shipping Policy below to understand our processes, timelines, and delivery guidelines.

1. Shipping Locations

• We currently offer shipping within India. International shipping is not available at this time.
• Delivery areas are subject to courier service availability. In case we cannot ship to your location, we will inform you promptly and provide a refund if applicable.

2. Shipping Charges

• Shipping charges are calculated based on the weight of your order and the delivery location.
• Final shipping costs will be displayed at checkout before you complete your order.

3. Order Processing Time

• All orders are processed within 1-2 business days after receiving your order confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Time

• Standard delivery typically takes 5-7 business days after order processing, depending on your location.
• Delivery times may vary based on unforeseen circumstances such as weather, courier delays, or public holidays. We are not responsible for shipping delays caused by third-party couriers.

5. Order Tracking

• Once your order is shipped, you will receive an email with tracking information so you can monitor the progress of your shipment.
• If you do not receive a tracking email within 3 days of placing your order, please contact us at support@kashayaa.com.

6. Lost or Damaged Packages

• If your package is lost in transit or arrives damaged, please contact us immediately at support@kashayaa.com. We will work with our shipping partners to investigate and resolve the issue as quickly as possible.
• For damaged items, please provide photos of the damaged package and product to help us process your request.

7. Incorrect Shipping Address

• It is your responsibility to provide the correct shipping address when placing an order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
• If you realize an error in your shipping address, contact us immediately at support@kashayaa.com. We will try to correct it before shipping, but cannot guarantee changes if the order has already been processed.

8. Delayed Deliveries

• While we strive to deliver within the stated timeframe, shipping delays may occur due to circumstances beyond our control (e.g., courier service disruptions, weather issues).
• We will notify you in case of any major delays and provide updates on your order status.

Contact Us

For any questions or concerns about shipping, please reach out to us at:

Email: support@kashayaa.com
Phone: +60125178521